Join our team!
Based at our office in Macclesfield, you will have responsibility for the management and leadership of an IT service delivery team of 5 people that provisions IT Services and offer all levels of support to internal clients based at Elior UK Head Offices and remote Elior UK trading sites/restaurantsLeads the continuous service improvement lifecycle of the IT Service Management framework to ensure IT delivers a consistently high level of service across the UK business
What you'll be doing...
Your key responsibilities as the Service Delivery Manager will consist of:
1. Manage all aspects of IT service management framework including, Incident Management, Change Management, Problem Management, Support and Service Requests for internal customers
2. Proactively works with the IT Leadership team to understand business strategy, priorities, and needs, and ensures that the IT Service roadmap is fit for purpose to support the needs and growth plans
3. Produce monthly IT Service KPI report
4. Act as an escalation point for customers and business key stakeholders
5. Ensure suppliers are performing to contractual requirements and SLAs, including monitor and reporting on supplier performance
6. Approves all business IT Service models prior to the technical solution being promoted to live service
7. Represents the IT Technology function at service providers' cust...