Contract Opportunity: Workforce Management Specialist (NICE WFM + AWS Connect)Contract Details:
1. Duration: 4 weeks initially
2. Location: 2 days a week on site – Bristol or Swansea
3. IR35: Out of scope of IR35
We’re seeking a Workforce Management expert with hands-on experience implementing NICE WFM within an AWS Connect environment. This contract role requires a deep understanding of WFM best practices, forecasting, scheduling, and optimisation in cloud-based contact center setups.Key Requirements:
4. Proven experience deploying NICE WFM in AWS Connect
5. Strong grasp of workforce planning, real-time adherence, and performance analytics
6. Ability to advise on WFM strategy and drive operational excellence