Brook Street are delighted to be supporting our Public sector client with there recruitment for Customer Service Advisors.
Job details:
Type - Temporary on going
Hours - Full time, Monday to Friday 37 hours per week (09:00am to 17:00pm)
Pay rate - TBC (weekly pay)
Location - Jarrow - NE31
Start date - ASAP
End date - Feb 2026 with possibility of extension
Fully office based
To provide exceptional levels of customer service by answering incoming calls, dealing with queries and providing first time resolution. They will be expected to seek to continuously improve customer knowledge and internal processes to reduce failure demand.
Key Responsibilities:
* Receive inbound calls from providers of legal aid, members of the public and other customers with regards to Legal Aid - establish a high-quality working relationship with a variety of customers and take personal ownership of problems, ensuring successful resolution.
* Provide customer advice and support over the telephone, by email or in written form. Moreover, be responsible for maintaining and improving customer satisfaction.
* Work to reduce the number of incoming calls by educating providers regarding their submissions.
* Document all calls accurately using appropriate methods. Apply standards consistently in order to meet personal productivity and quality targets.
* Communicate clearly and effectively with all callers
Person Specifics:
o Works well both independently and as part of a team.
o Enjoys being part of a fast-paced and rewarding work environment.
o Brings a positive, can-do attitude and a genuine enthusiasm for learning.
o Enjoys communicating with others and feels driven when dealing with customers to find a quick resolution.
o Able to provide excellent customer service
o Effective communication skills
Requirements:
1 Must be able to commute to South shields area
2. Must be able to provide full right to work in the UK ID documentation
3. Must be able to work full time and be flexible
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.