Who We Are Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit. Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people. Benefits We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer: 50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentives Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance programme: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme The Role To operate a system of table reservations for the restaurant so as to maximise usage of available seats. This duty includes ensuring that the restaurant is always laid up and clean prior to service. In addition to the management of the restaurant, the job holder will be responsible for the food & beverage operation for the casino bar and valet service. To strictly comply, and ensure all restaurant staff comply, with all current legislation and company procedures. For example but not exclusively in such areas as: The Club & Company fire procedures. The Club & Company security procedures. The Club & Company health & safety and hygiene procedures. The Club & Company financial and accounting procedures. The Club & Company Staff Handbook and personnel procedures. The Club operational procedures & Service Standards. The Club facilities and attractions. Short & long term marketing promotions. Current Licensing Regulations. Customer Service To ensure the highest possible standards of customer service are developed and provided by courteous and technically competent staff. To lead by example in relation to displaying the four key behaviours of the Customer Service model. Teamwork and Commications To uphold and support the carrying out of the Clubs objectives. To create by example an environment which all staff will work as a team. To support by example the creation of an environment where all employees are encouraged to put forward ideas and views to management which positively influence the performance of the unit. To support two-way communication through effective contribution to management meetings and the holding of regular departmental meetings and Employee/Staff Forum meetings and events. Please Note: You must be aged 18 or over and have the right to work in the UK. AMRT1_UKCT