We are seeking a highly skilled and motivated IT Technician/Engineer to provide technical expertise, hands‑on support across all our IT services. The role focuses on Microsoft cloud technologies (Azure AD, Intune, M365), Audio Visual (AV) systems, and delivering high‑quality 1st and 2nd line support. The ideal candidate will ensure smooth IT operations, resolve incidents efficiently, and contribute to ongoing infrastructure improvements.
Responsibilities
Cloud & Infrastructure Management
* Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
* Manage Azure Active Directory accounts, groups, and security policies.
* Deploy, configure, and maintain devices using Microsoft Intune (MDM/MAM).
* Support hybrid environments (on‑prem AD with Azure AD integration).
* Monitor system performance, troubleshoot issues, and implement preventative measures.
User Support & Service Delivery
* Act as an escalation point for 1st and 2nd line support tickets across our environments.
* Provide hands‑on technical support to end‑users (hardware, software, mobile devices, networking).
* Troubleshoot and resolve issues with Windows and Apple operating systems.
* Document solutions, provide knowledge‑base articles, and support service desk improvements.
* Deliver excellent customer service with clear communication and professionalism.
Audio Visual (AV) Support
* Install, configure, and maintain AV equipment (meeting room systems, projectors, displays, microphones, cameras).
* Provide live event and meeting support, utilising Microsoft Teams Rooms.
* Troubleshoot AV hardware and software issues quickly to minimize disruption.
* Assist in the setup and operation of hybrid/remote meetings and webinars.
Security & Compliance
* Support MFA, conditional access, and security baselines across Azure and Intune.
* Maintain compliance with IT policies, GDPR, and industry standards.
* Apply patches and updates to endpoints and servers in line with security best practices.
Collaboration & Leadership
* Act as the 1st and 2nd line escalation for our all our clients
* Assist the Head of Delivery & Client Enablement with infrastructure projects, upgrades, and migrations.
* Recommend improvements to systems, processes, and technologies.
Qualifications
* Strong experience with Microsoft 365 administration (Exchange, Teams, SharePoint).
* Proven knowledge of Azure AD and Intune for identity, device, and application management.
* Hands‑on experience in 1st and 2nd line IT support, including ticketing systems.
* Competency in Audio Visual technologies, including MS Teams Rooms and conferencing hardware.
* Understanding of networking fundamentals (DNS, DHCP, VPN, Wi‑Fi).
* Experience supporting Windows 10/11 and macOS environments.
* Strong troubleshooting, analytical, and communication skills.
Desirable Skills
* Experience with PowerShell scripting for automation and administration.
* Experience with Yealink AV equipment.
* Familiarity with endpoint security, compliance policies, and data loss prevention.
* Exposure to 3rd line or project‑based work (migrations, cloud rollouts, AV upgrades).
* ITIL awareness or certification.
* Relevant Microsoft certifications (MS‑100, MS‑101, AZ‑104, MD‑102).
* Opportunity to work with modern Microsoft technologies.
* Involvement in cloud and AV transformation projects.
* Career development and training support.
* A collaborative and supportive IT team environment.
Benefits
* Staff Christmas Party.
* Birthday and work anniversary gifts.
* 25 day holiday plus bank holidays.
* Death in service.
* Salary range: £30,000‑35,000 depending on experience and capabilities.
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