Band 3 Assistant Patient Pathway Coordinator (CAT 9 Dermatology)
An exciting opportunity to join our Dermatology Team as an assistant to the Patient Pathway Manager, carrying out delegated responsibilities for a range of operational activities using initiative and specialist knowledge to make decisions.
Responsibilities
* Assist the Patient Pathway Manager and Patient Pathway Coordinators with delegated responsibilities for operational activities.
* Specialise in specific modality appointment bookings while maintaining an overview of all booking processes.
* Ensure full compliance with scheduling guidelines, protocols, and clinical targets, and resolve breach situations.
* Act as the point of contact for all administrative issues related to patients’ pathways of care.
* Work as part of a multidisciplinary team to proactively manage the patient pathway from referral to discharge, ensuring smooth operation throughout.
* Maintain high levels of patient and clinician satisfaction by being an accessible, customer‑focused, and knowledgeable point of contact.
* Implement a consistent approach across the Trust by following Standard Operating Procedures (SOPs) and adhering to required timescales.
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