Please note: this role requires full working rights in the UK without current or future sponsorship.
SUMMARY
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fully fluent in ALL of the following languages: German, Dutch, and English.
If within a commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Those outside of commutable distance (but still residing within Wales or England) may be considered on a remote basis.
This position will start on April 7, 2026, and requires 100% attendance for 8 weeks of training.
Training will be conducted from 4 pm-1 am GMT, Mon-Fri; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Provide professional support to Avetta customers via phone, email, chat, and other service channels
* Resolve complex supplier issues with a focus on customer experience and compliance accuracy
* Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
* Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
* Support customer billing and subscription inquiries
* Collaborate with internal departments to resolve supplier needs and improve service delivery
* Participate in outbound campaigns and annual update verifications
* Maintain high standards in interaction quality, verification accuracy, and productivity metrics
* Regular and predictive attendance
IDEAL QUALIFICATIONS:
* Fluency in German, Dutch, and English required.
* Prior experience in customer service or call center environments preferred
* Strong written and verbal communication skills
* Proficiency with PC applications and CRM systems (Salesforce preferred)
* High attention to detail, adaptability, and self-motivation
* Demonstrated ability to learn and apply new systems and processes
* Familiarity with compliance documentation and supplier onboarding is a plus
* High tolerance for stress and ability to manage multiple priorities
* Fluency in verbal & written communication for additional language as required by posting and business need