Key Account Manager - Roadside Assistance Account Manager - Roadside Assistance Location: Croydon / Hybrid (typically 1 day per week in the office) Hours: 09:00 - 17:30 Working Style: Flexible hybrid working Salary: Discussed at interview Benefits: Company car full Allianz Partners benefits package The Role We are looking for an experienced Account Manager to join the Roadside Assistance team. Reporting to the Head of Sales - Roadside Assistance, you will be responsible for managing and developing key partner relationships, ensuring we deliver on our commercial, strategic and customer commitments. This role plays a central part in driving growth, strengthening partnerships and ensuring that Allianz Partners continues to deliver a high-quality, compliant and competitive service within the Roadside Assistance market. You will oversee all aspects of your partner portfolio, from day-to-day relationship management to long-term strategic planning, ensuring alignment with contractual obligations, regulatory requirements and business objectives. Key Responsibilities Partnership & Relationship Management
• Build strong, collaborative relationships with partners to drive performance and growth
• Act as the primary point of contact, ensuring clear communication and effective decision-making
• Coach partners on Allianz Partners' products, services and value proposition Commercial Delivery
• deliver budgeted revenue and organic growth by identifying new opportunities
• Review processes and products to enhance the partnership and service proposition
• Maintain accurate records of opportunities, renewals and contacts in Salesforce Governance & Compliance
• Ensure alignment with group strategy, risk frameworks and internal standards
• Ensure compliance with all relevant regulations, policies and contractual requirements
• Provide clear upward and downward communication to stakeholders and governance forums
• Support budgeting and forecasting processes Reporting & Insight
• Produce and review key reports, including:
• Monthly account development updates
• Budgets
• Strategic account plans Internal Collaboration You will coordinate internal teams to ensure seamless delivery of partner requirements, including:
• Operations
• Finance
• Underwriting
• Product, Marketing & Innovations
• Legal & Compliance
• HR Profile & Requirements
• Minimum 3 years relationship management experience.
• Automotive industry experience (5 years) desirable
• Strong B2B relationship management background
• Excellent communication and presentation skills
• Strong organisational skills with the ability to manage multiple priorities
• Confident user of Microsoft Office, especially Excel and PowerPoint
• Adaptable, collaborative and comfortable working in a fast-paced environment
• Diplomatic with strong relationship-building skills
• Full UK driving licence (preferably clean) Benefits
• Company car
• Full Allianz Partners benefits package
• Development opportunities through Achieving Excellence Through Learning
• Access to discounts, medical cover, pension scheme and more xxxxx