Are you compassionate, friendly and highly motivated to deliver the best possible care to our clients and their pets? If so, you might be the new receptionist for our team
Portland House vets have been working with clients in and around the Retford area for over 50 years. We look after farm and small animal clients as well as wildlife parks and zoo clients. We pride ourselves in providing excellent patient, client and employee care.
About the role
We are currently recruiting for a full time Receptionist/Administrator for our Farm departments to cover Maternity leave. The ideal candidate must be empathetic, friendly, have a high degree of accuracy and be a good team player. Having the ability to build a rapport with our clients, their animals and with your colleagues is of the utmost importance.
In this role, you will be responsible for:
*Being the first point of contact for clients and general public both in person and on the telephone;
*Booking farm appointments and visits in line with booking guidelines;
*Diary management;
*Handling telephone enquiries and orders;
*Processing payments;
*Placing and packing medication orders;
*Dispensing medication;
*Keeping client records up to date;
*Ensuring stock levels are accurate and carrying out monthly stocktakes;
*Maintaining good communication between clients and the veterinary team;
*Keeping the front of house area as clean and as welcoming as possible;
*Administration duties including some debt management responsibilities;
*Deal with and organise incoming and outgoing post.
*Ensure all messages are recorded legibly and in full, including pet and client's name, address, contact number and problem, and passed on to the relevant person
*Any other duties requested by the Practice Director, Vets and nurses.
Working days are Monday-Friday with shifts between 8:00am and 6:00pm. There will also be 1:4 Saturday mornings.
Does this sound like the perfect job for you? Then apply now
In addition to a competitive salary, you will benefit from:
*6.6 Weeks annual leave
*Additional annual leave for your birthday which will be added to your holiday allowance
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Cycle to work scheme
*Initiatives focused on employee wellbeing
*Non-accidental injury support
*Learning and development opportunities via the IVC Evidensia Academy
*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
*Pension scheme
*Discounted staff pet care
£0 - £0 a year Up to £23,891.92