IT Support Technician – Bristol / Worcester
Location: Bristol (2–3 days per week) with travel to Worcester and other sites
Salary: £30,000–£32,000 + Car Allowance
Type: Fixed Term Contract
Employment is conditional upon successfully obtaining and maintaining required security clearances
Overview
We are seeking a motivated and adaptable IT Support Technician to join a growing team supporting a specialist customer environment. This is a hands-on role providing on-site technical support across multiple locations, offering excellent exposure and career development.
Key Responsibilities
* Provide on-site IT support across customer sites (4–5 days per week)
* Travel to additional locations to support projects and provide team cover
* Support Windows 11 environments, including troubleshooting and log analysis
* Deliver software and basic hardware support (break/fix, fault resolution)
* Support core server infrastructure, including:
* Active Directory (user management – joiners, leavers, movers)
* DHCP, DNS, and VAMT
* Perform data management tasks (including tape library archiving)
* Carry out BAU operational activities:
* Antivirus and network monitoring
* Storage and capacity management
* Hardware health checks
* Assist with office moves, hardware installations, and basic server maintenance
* Maintain accurate records and update ticketing systems
* Follow SOPs and contribute to technical documentation
Skills & Experience
* Basic to intermediate IT knowledge with a strong willingness to learn
* Experience in IT support, service desk, or field engineering (desirable)
* Understanding of:
* Windows OS and Windows Server
* Networking fundamentals
* Strong communication skills
* Ability to work independently and collaboratively
* Good organisational and prioritisation skills
* Experience with hardware troubleshooting and break/fix
Requirements
* Eligible for Security Clearance (SC/NPPV)
* Full UK driving licence
* Willingness to travel between sites
* Ideally based within 45 minutes of Bristol
* Flexible, proactive, and eager to learn
What’s on Offer
* Full training and development
* Exposure to enterprise IT environments
* Supportive team and career progression opportunities