The Housing Officer will provide flexible, responsive housing management support across Ipswich Borough Council’s housing stock, ensuring tenants receive high-quality services and assistance to maintain their tenancies. This role is designed to adapt to changing service needs and priorities, offering targeted support where demand is greatest.
Initial Priority
* Tenant Support: Providing practical and emotional support to residents affected by the decant process, ensuring clear communication and guidance throughout.
* Rehousing Coordination: Assisting tenants in identifying suitable alternative accommodation, managing transfers, and liaising with internal teams and external partners to facilitate smooth moves.
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* Service Continuity: Maintaining a strong presence within Sheltered Housing communities to address concerns, resolve issues promptly, and uphold the Council’s commitment to tenant wellbeing.
Core Responsibilities
* Deliver housing management services across general needs and specialist housing, including tenancy management, ASB, income management, and estate management.
* Act as a point of contact for tenants, providing advice on housing-related matters and signposting to support services where appropriate.
* Respond to emerging priorities within the Housing Service (Tenancy Services), offering flexible cover and expertise across different areas as required.
* Ensure compliance with relevant legislation, policies, and procedures, maintaining accurate records and reporting outcomes.
Skills and Attributes
* Strong interpersonal and communication skills, with the ability to build trust and rapport with tenants during periods of change.
* Problem-solving ability and resilience in managing complex situations sensitively.
* Knowledge of housing legislation and tenancy management best practice.
* Ability to work independently and adapt to shifting priorities in a dynamic environment.
This role offers the successful applicant an opportunity to build and develop a new or existing career in Housing Management. Your days and weeks will be diverse and varied, with the flexibility to manage your own calendar to best suit the needs of tenants within your allocated round (patch). A mix of site visits, office-based duty and working from home will provide a modern “hybrid” approach to achieving a responsive and objective‑focused role.
You will engage with local communities and Councillors to understand the needs of the neighbourhoods you will be managing. You will also work hand‑in‑hand with your Neighbourhood Team Manager and our Tenant Participation Officer to deliver annual community events, and help shape our service delivery collaboratively with the wider team. As an effective Housing Officer, you will also engage with various partnership agencies to assist and ensure the safety of tenants within your allocated round.
We are looking for a highly motivated and innovative individual to join our friendly, hard‑working team. This is an excellent environment for those looking for a long‑term career, with various internal opportunities for training, development, progression and a generous staff offer.
Hours of work are 37 hours per week, Monday to Friday. DBS clearance is required for this role. This post is offered on a full‑time, permanent basis.
As well as a good salary, we offer a career‑average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Kevin Barnes (he/him) on 07736 826040 or via email kevin.barnes@ipswich.gov.uk.
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification.
The selection process will be via formal interview in person. Interviews will take place W/C 8th December 2025.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and/or to close the opportunity to applicants once we receive sufficient applications.
Please note we do not accept CVs.
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