We are seeking a Resident Services Manager to support the delivery of exceptional resident services across a thriving Build to Rent residential community. You'll over see daily operations, support a resident services team, and ensure a seamless, welcoming and professional experience for all residents.
Key Responsilities:
* Support onsite Resident Services team.
* Manage day to day resident enquiries, complaints and feedback with professionalism.
* Support the planning and delivery of residents events to build a sense of community.
* Ensure accurate reporting, record keeping and compliance with policy and procedures.
Requirements:
* Previous management/leadership experience in BTR, residential property, hospitality, or hotels is essential.
* Strong customer service skills with the ability to remain calm and solutions-focused under pressure.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
* Excellent organisational and time-management skills.
About You:
* Has a confident and proactive approach to fast paced customer facing environments.
* Natural leadership style enabling you to motivate a team while maintaining high standards.
* You're highly organised, detail-oriented, and take pride in ensuring residents feel valued, safe, and supported.
If you're passionate about de...