Overview
We are looking to appoint a motivated individual to join the Cardio Respiratory Admin Team at Scarborough Hospital. This is a varied role providing full administrative support to the technical team. The post holder will work flexibly to ensure timely and accurate administration and a positive patient experience.
Responsibilities
* Registering and booking outpatient referrals onto our hospital administration system.
* Covering the reception desk, dealing with patients face-to-face, checking in and directing them to the waiting area.
* Handling telephone queries and large volumes of calls to agree outpatient appointments with patients.
* To process all patient appointments within agreed timescales and in accordance with clinician requests.
* To monitor, maintain and update electronic worklists, ensuring items are actioned in a timely manner and taking remedial action where necessary.
* Support patients attending the Cardio Respiratory Department with tact and diplomacy.
* To book, amend, or cancel appointments in accordance with Standard Operating Procedures.
* Prioritise workload to maximise patient demand against clinic capacity to ensure patients are dealt with as timely as possible.
* Any other administrative or clerical duties as required.
* Maintain a safe working environment and patient confidentiality at all times.
Qualifications / Requirements
Essential: strong organisational, administrative and communication skills; the ability to work under pressure; ability to use own initiative; accurate and efficient work; commitment to patient confidentiality.
You must be able to demonstrate the necessary organisational, administrative and communication skills, the ability to work under pressure and use your own initiative. The work is carried out accurately and efficiently to ensure a positive patient experience during what can be a worrying time.
Benefits
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* Relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
Contact / How to Apply
For further information or informal visits contact: Heather Rafferty, Operational Support Manager. Email: heather.rafferty1@nhs.net; Telephone: 01723 236146.
#J-18808-Ljbffr