We have a fantastic opportunity for a Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.
The role attracts a salary of £26,650 working remotely after training, 8pm - 7am over 4 nights on a rotational basis.
Responsibilities:
You'll be answering inbound calls from customers wishing to make a claim on their policy
You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents.
You will offer verbal support and advice to customers regarding their breakdown or motor incident, and whilst doing this you'll be delivering a market leading standard of customer care
In addition to speaking to our customers, you'll also liaise with our nationwide network of recovery agents, and colleagues from other departments within the business.
Experience:
The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
You will also be an effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone.
You should be an organised individual, who is able to work efficiently whilst maintaining attention to detail.
Why Join Us?
Competitive salary and benefits package
Flexible working and holiday options
Pension, enhanced parental leave, and life insurance
Discounts on technology, travel, and leisure
Learning and development opportunities
Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
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