Overview
Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality, but all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is a work of heart. You will be in a caring environment and a team where you can be all you are, with opportunities to grow and pursue career paths in hotels or in other hospitality environments, locally or globally. You will enjoy exclusive benefits and recognition for your daily commitment. Everything you do will aim to create meaningful, lasting experiences for guests, colleagues, and the planet.
Hospitality is a work of heart. Join us and become a Heartist.
Job Description
Job profile: You must be happy working customer facing at all times, including morning to evening shifts. You will be trained to provide a multi-functional service within Front of House, Bar, Food & Beverage and Housekeeping where applicable.
As a Multi Task Team Member you will handle enquiries and room reservations by telephone, online or email. Receptionists greet and welcome guests on arrival; you should make a warm first impression to set a positive tone for their stay. You will provide excellent counter and table service (when applicable) and have knowledge of all food and beverage items on the menu.
Job responsibilities
* Be aware of the various hotel departments and communicate effectively.
* Receptionists check guests in and out using a computerised system; familiarise yourself with check-in/out procedures and the Reception computer system.
* Issue keys and provide directions to guest accommodations.
* Keep accurate records of guests who have arrived or left; communicate necessary information to housekeeping, kitchen, maintenance, and management.
* Provide guests with information about local attractions; assist with convenience services (newspapers, taxis, storing valuables, taking messages).
* Ensure guests receive messages and mail promptly.
* Direct incoming calls and assist guests with external calls.
* Prepare a guest account at checkout; itemise charges for drinks, calls, and newspapers in the final bill.
* Take payment by cash or card and handle guest queries or complaints as needed.
* Have knowledge of hotel charge rates, facilities, and health and safety policies; understand proper duty handovers.
* Ensure all Guest Registration Forms are filed to comply with relevant regulations; maintain guest and hotel security; report suspicious activity to management.
* Maintain money accountability and be aware of the hotel’s financial controls.
* Know the hotel’s health, safety, and fire evacuation procedures; assist in emergencies by aiding evacuation and contacting emergency services as required.
General Assistant (Multi Task role)
* Provide excellent counter and table service (when applicable) and knowledge of all menu items.
* Maintain close daily communication with the kitchen regarding orders and promotions.
* Ensure the designated bar is set up and stocked as required (when applicable).
* Maintain high standards of hygiene and comply with Health and Safety regulations.
* Follow till operation procedures and security measures.
* Deliver courteous, friendly, efficient service at all times.
* Familiarise yourself with frequent guests to help attract more business.
* Assist management with the departmental cleaning program and report any shift issues to the General Manager or on-duty senior staff.
* Adhere to dress standards and the hotel’s Customer Care Principles.
* Support Front Desk operations and undertake other reasonable management requests; participate in company training as required.
Qualifications
Personal profile
Personal Qualities
* Be flexible to cover business needs
* Enthusiasm, punctuality, reliability
* Adaptability
Skills / Qualities
* Strong ethics; autonomous with a sense of responsibility
* Ability to work independently and be self-motivated
* Positive, guest-oriented, service-minded; team-oriented
* Good interpersonal, listening, and communication skills; confident speaking; fluent in English
* Dynamic, sales-oriented; ability to work under pressure
* Understanding of food hygiene and Health & Safety regulations
Special Notice
During the course of duty you will have access to information that requires confidentiality and discretion. Flexibility in working hours is essential due to the nature of the industry.
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and aim to attract, recruit and promote diverse talent.
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