Overview
Fonab Castle Hotel, Foss Road, Pitlochry, Perthshire, PH16 5ND. Crerar Hotels is seeking a Head Receptionist to lead the reception team and ensure smooth, high-standard service for guests.
As Head Receptionist, you will oversee check-ins and check-outs, manage reservations, and respond to inquiries regarding rooms, the restaurant, functions, and events. You will bring experience in cash handling, reservation systems, and team leadership, remain calm under pressure, and anticipate guest needs. You will also contribute commercially by attending sales meetings, maximizing revenue through upselling, and managing rates effectively. Strong administrative skills, flexibility, and a passion for customer service are essential, along with the ability to recruit, train, and develop your team to maintain a high standard of service.
Responsibilities
* Oversee check-ins and check-outs and manage reservations.
* Respond to inquiries regarding rooms, food and beverage, functions, and events.
* Utilize reservation systems and handle cash with accuracy.
* Lead, recruit, train, and develop the reception team to ensure high service standards.
* Attend sales meetings and contribute to revenue optimization through upselling and effective rate management.
* Maintain composure under pressure and anticipate guest needs.
Qualifications
* Experience in cash handling and reservation systems.
* Proven leadership and team management abilities.
* Strong administrative skills and flexibility; excellent customer service mindset.
* Ability to train and develop staff to uphold quality service.
Benefits
* Salary/Hourly rate: £13.20–£13.50
* Wagestream – instant access to earned wages.
* YuLife – health and well-being rewards, EAP, Virtual GP.
* Echo – brand-new communications platform.
* Career development – training and progression opportunities.
* Employee recognition and reward scheme – anniversaries with awards, vouchers, extra holiday days.
* Exclusive discounts – special team rates for stays, dining, and relaxation.
* Work in breathtaking locations across Scotland and the Lake District.
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