Description Salary: £26,409 - £27,711 pro rata Hours per week: 30 hours Temporary/Fixed term: 9 months Interview date: Week commencing Monday 21 July 2025 Strategic Asset - Managing and Transforming Our Estate We’re looking for a proactive and detail-focused Business Support Officer to join our HRA System Support and Performance team. In this fast-paced and varied role, you’ll take charge of your own workload, using your technical know-how to assess information, solve problems, and respond to service enquiries with confidence. You’ll respond to tenant enquiries by phone, in writing, or in person, and make sure records are kept accurate and secure. You’ll also act as a system administrator for certain functions and ensure sensitive data is handled in line with our policies. You’ll work closely with senior officers, taking notes and minutes in meetings and making sure agreed actions are followed up. You’ll also help maintain our ICT systems, ensuring data is correct and up to date. On the financial side, you’ll monitor arrears, process payments, and make sure income is correctly allocated. Whether it’s handling Direct Debits, running batch processes, or managing suspense accounts, you’ll keep everything ticking over with accuracy. The ideal candidate should have prior administrative experience, proficiency with Microsoft systems, strong communication skills, and be able to thrive in a fast-paced environment with the ability to prioritise their own workload and ensure accuracy of data when inputting. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specification carefully before you apply as well as Our Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Simon Haugh, Systems, Engagement & Business Support Manager, at Simon.haugh@wiltshire.gov.uk. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!