The Best Connection are currently looking to recruit a Hire Controller to work at our client's office, based in Marchwood, Southampton.
Duties to include, but not limited to:
* Delivering a best-in-class service
* Using product knowledge and expertise to maximise upselling opportunities
* Communicating with customers on the telephone, via email and responding to website requests
* Managing orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
* Proven experience in a Customer Service role
* Previous experience in the hire or construction industry would be advantageous, but not essential
* Experience in developing and utilising product knowledge
* Exceptional communication skills, including negotiating and influencing
* Comfortable using your own judgement and initiative to make decisions
* An effective team member with a highly supportive, collaborative approach
* A flexible and adaptable approach
* A commitment to continuous improvement
* A good level of computer literacy in MS Office packages
This is for an immediate start, and a full-time, ongoing position, with the possibility of earning a permanent contract after a 12-week qualifying period, dependant on performance and attendance.
The hours are 07:30 - 17:00, Monday - Friday.
The pay rate is £13.44 per hour, weekly pay.
Get in touch or apply ASAP for more info!
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