Job Title: Senior People Services Hub Operations Manager
Location: Milton Keynes, Buckinghamshire (Hybrid working available)
Salary: Up to £72,692
Job Type: Full-time, FTC until July 2026
Start Date: ASAP
About the Role
We are proud to be working in partnership with The Open University to recruit a Senior People Services Hub Operations Manager. This is an exciting opportunity to join one of the UK's most respected educational institutions in a senior operational HR leadership role.
Reporting to the Director of the People Services Hub, you will lead and manage the delivery of high-quality, efficient and user-focused HR services across the full employee lifecycle-from recruitment through to retirement and exit. This is a key leadership role responsible for driving service performance, continuous improvement, and people engagement across the Recruitment Operations, Tier 1 Advisory, and Tier 2 Advisory teams.
Key Responsibilities
* Provide operational leadership across Recruitment Operations, Tier 1 and Tier 2 Advisory teams, ensuring efficient and consistent service delivery.
* Act as a senior escalation point for service delivery issues and apply sound judgement to resolve operational HR matters.
* Translate university-wide and People Services strategies into action plans with measurable outcomes.
* Lead service transformation initiatives, embedding continuous improvement and best practice across teams.
* Support the implementation and optimisation of HR systems such as SAP SuccessFactors, automation tools, and generative AI.
* Ensure compliance with employment law, data protection (GDPR), and university policies.
* Develop and monitor KPIs and metrics to inform decision-making and drive service excellence.
* Foster a high-performing, inclusive, and collaborative team culture across all service lines.
* Build strong working relationships with stakeholders across People Services, Digital Services, Finance, Faculties, and external providers.
* Oversee performance and contract management of outsourced providers including Occupational Health and Employee Assistance Programmes.
Person Specification
* Significant experience in leading large-scale People Operations or HR Shared Services environments.
* Proven track record of delivering customer-focused HR services across the employee lifecycle.
* Strong leadership capabilities with experience managing multi-disciplinary teams.
* Demonstrable experience in operational transformation, change leadership, and service redesign.
* Excellent communication, stakeholder engagement, and cross-functional collaboration skills.
* Deep understanding of governance, compliance, data management and risk in HR operations.
* Analytical mind-set with the ability to use data and insight to improve services and performance.
* Experience working in a Higher Education or public sector setting.
Interested?
Click to apply or contact us for more information about this opportunity.
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