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Job: Store Crew
Location: Bluewater
Job Type: Permanent, Part-time (8 hours - evenings & weekends)
Who are we?
For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life.
Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You focus on customer needs, providing attentive service and learning about our products to assist customers effectively.
Role Responsibilities
* Greet and thank customers warmly, ensuring they have a memorable experience
* Provide exceptional service, helping customers find the best products for them in-store and online
* Process sales, orders, and refunds efficiently at the tills
* Assist with deliveries, stock replenishment, and new stock setup
* Maintain cleanliness and organization of the shop floor and back of house
* Stay updated on company activities and promotions
* Support floor moves, sale setups, and launches
* Follow all FatFace policies and GDPR procedures
Competencies
* Deliver excellent customer service focused on customer satisfaction
* Show passion and enthusiasm for the FatFace brand, embodying our values
* Align with the company's social and environmental missions
* Provide a genuine, authentic approach in interactions
* Act with integrity and demonstrate interest in others
* Respect team members and collaborate positively
* Engage actively in team activities
* Use humor appropriately to build relationships
* Promote multichannel shopping options
* Maintain operational standards including handling deliveries, VM, health and safety, and stock management
Experience
* Customer service experience is desirable but not essential
* Strong interpersonal and communication skills
* Positive attitude and proactive approach
* Ability to work under pressure and manage time effectively
* Self-motivated and a team player
Benefits of working with us
* 25 days holiday plus bank holidays
* Monthly discount allowance
* Perkbox platform access from day one
* Thrive learning system with extensive resources
* Dental insurance (employee funded)
* Pension scheme
* EAP support services
* Sick pay allowances
* Sabbatical leave (based on service)
* Family-friendly policies including maternity leave
* Refer a friend scheme
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