LONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE
Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
We are now recruiting for an At Your Service Agent Telephone Operator Full Time to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke experiences for you.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting this website
JOB SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
SKILLS, EXPERIENCE AND QUALIFICATIONS
Experience:
1. Previous experience working within a 5* hotel or similar environment preferred
Skills and Knowledge:
2. Strong customer and associate relation skills
3. Ability to learn processes and procedures quickly
4. Good problem-solving and interpersonal skills
5. Strong communication skills (verbal, listening, writing)
6. Good decision making skills
7. Good computer skills
8. Good telephone etiquette
9. Strong organizational skills
Education or Certification:
10. High school diploma/. equivalent
11. Good command of the English language essential
WHAT WE CAN OFFER YOU
Proudly ranked among the Top 5 Hotels in London in the Condé Nast Readers’ Choice Awards 2025
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
FINANCIAL WELLNESS
12. Competitive salary package
13. 28 days holiday including bank holidays increasing to a maximum of 35 days
14. Accommodation Service Charge upon successful completion of probation
15. Season ticket loans
16. Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
17. 50% discount in Lanes of London
18. Recommend a friend scheme
19. Complimentary dry cleaning - we do like to make an impression!
20. Competitive car lease schemes
21. Access to major high street discounts so you can treat your friends and family
CAREER GROWTH AND PROFESSIONAL ADVANCEMENT
22. World-class international career opportunities within Marriott hotels tailored to your specific needs
23. Professional learning and development opportunities - because a fulfilling career is so much more rewarding
24. Tuition aid
25. Unlock access to world-class trainers and elevate your potential
26. Exclusive access to the world’s leading management minds
HEALTH, WELLBEING AND SOCIAL IMPACT
27. Complimentary meals on duty
28. Eye care vouchers
29. Cycle to work scheme
30. Creative workshops
31. Support volunteer programmes like Magic Breakfast
32. Community activities like canal cleaning, volunteering at farms, plogging and much more
33. Plant a tree
RECOGNITION AND THE SOCIAL SCENE
34. Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
35. Length of service rewards and invitations to recognition events
36. Monthly/yearly recognition schemes
37. Recognising personal milestones – new baby, wedding, birthdays and anniversaries
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.