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Property Services Advisor - 12-month secondment, Liverpool
Client:
Nationwide Building Society
Location:
Liverpool, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.
This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.
The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.
The working hours are 35 hours per week, with shift patterns from Monday to Friday:
* 08:00 – 15:30
* 09:00 – 16:30
* 10:30 – 18:00
* 11:30 – 19:00
Additionally, you will work on a rotational basis, including every 6 weeks, on Saturdays from 08:00 – 15:30.
We offer hybrid working, combining office and home working, with at least two days per week at our offices in Swindon, Northampton, or Bournemouth. Further details will be provided if your application is successful.
Your responsibilities include answering phone calls, case managing repairs, and ensuring actions are taken by our supply chain. You will work closely with the wider Property Services team to support colleagues across the estate, managing workflows to ensure timely progress and finding solutions outside of standard processes.
Key minimum requirements:
* Telephony-based customer service experience
* Excellent written and oral communication skills
* IT literacy, including MS Office and Excel
* Ability to multitask and manage multiple workflows
* Resilience and a positive problem-solving attitude
Our customer-first behaviors include:
* Feel what customers feel - Empathize and understand customer needs
* Say it straight - Communicate honestly and clearly
* Push for better - Challenge the status quo and seek continuous improvement
* Get it done - Prioritize impactful actions and deliver excellent outcomes
We encourage applicants to demonstrate how they embody these behaviors.
At Nationwide, we are a mutual owned by our members, challenging the financial sector status quo by sharing profits and prioritizing customer needs. We seek individuals inspired by fairer finances, passionate about making an impact, and caring about our customers.
We support growth and reward effort, valuing and recognizing our colleagues. Our purpose-driven culture is focused on serving customers, communities, and society.
If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date to inform them of the outcome.
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