This Operational Lead role sits within Provide CIC's Community Partnerships division and involves the professional and clinical leadership, line management and development of an established acute Speech and Language Therapy team (comprising general medical, head & neck, stroke and voice services), ensuring the delivery of safe, effective and efficient services at Broomfield Hospital. The post holder will also be responsible for:
* Working closely with senior leadership in MSEFT and Provide CIC to safeguard the interests of the service and to increase profile and influence within the hospital.
* Devising and implementing service strategies, including workforce strategies to manage the increasing demand for acute services.
* Maintaining high quality, patient-focused care for the service.
* Achieving and maintaining quality care through the delivery of evidenced based/ research-based practice.
* Ensuring that good governance for the service is embedded.
* The implementation of audits to help underpin and drive service improvement.
* Managing the Provide budget for the Acute SLT service.
* Maintaining a degree of clinical input at an expert level.
* Working full-time or contributing to the role as part of an approved job share.
Responsibilities
* Monitor national and local guidance relating to acute services and participate in the review of local policies ensuring consistency with national directors and local frameworks.
* Oversee the service in line with agreed financial and quality objectives.
* Ensure that all targets are communicated, understood and achievable.
* Develop a performance management framework and provide support to colleagues to meet required standard.
* Analyse monthly activity and produce performance reports.
* Deputise for the Divisional Operational Lead and provide cross-cover for the Operational Lead for Community SLT as needed.
* Work with clinical and non-clinical colleagues internally and externally to develop the service in line with the wider system strategy.
* Hold responsibility for either delegating complaint investigations or undertaking investigation of complaints, ensuring appropriate actions are taken to resolve/address deficiencies in service provision.
* Manage workforce via staff rostering, sickness/absence reporting, recruitment and selection etc.
* Build a working environment that attracts new and diverse colleagues into the team and contributes to retaining them.
About Provide
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services. We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England. A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times: Vision: Transforming Lives; Values: Care, Innovation and Compassion; Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people. Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Disability Confident About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Clinical and Management Focus
* Leadership: regularly review resources and lead in developing skill mix within the teams; work with multi-disciplinary teams to reassess and develop services; lead, organise and participate in regular team meetings; lead specific projects and service reviews; ensure supervision and professional development for staff.
* Clinical Skills: act as a clinical expert; provide clinical direction with expertise in relevant areas; develop service models and initiatives in response to changing demand; manage barriers to change with appropriate support.
* Training: support students and ongoing professional development; plan mandatory training and workshops; regular appraisal and personal development planning; support new staff integration and policy updates.
Specific Tasks: Financial, Governance and Compliance
* Financial Responsibility: ensure compliance with financial governance policies; manage the service budget; authorised signatory; manage temporary staffing expenditure; contribute to budget setting and capital procurement.
* Policy and Governance: promote strategic aims; develop clinical guidelines and policies; lead audits; review complaints and risk; ensure patient-centred service delivery and patient feedback systems; support clinical research and Care Quality Commission readiness.
* Research & Development: critically appraise new findings and disseminate standards; support audit and research activities.
* Analytical Skills: analyse monthly activity, interpret complex information, monitor contracts and KPIs to ensure delivery.
* Planning & Organisation: prepare business cases with BI teams; plan workforce needs; manage time and meetings effectively.
* Freedom to Act: work autonomously within professional codes and continue personal development; develop leadership potential of staff; manage performance reviews and grow cohesive teams.
* Management of Resources: ensure operational running of services; authorised signatory for budgets; manage budgets and cost improvements; uphold equality and diversity; robust risk management; develop credible service provision.
* Computer/Administration: be computer literate; maintain patient records with confidentiality; use E-Roster for workforce planning.
* Communication: provide leadership; engage internal and external partners; ensure effective communication systems; present a positive image to stakeholders.
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