Location: Llandudno Junction Hours: 35 hours per week, 5 days Salary: £23,193.62 per annum Responsible to: Hub Manager & Head of Retail Contract: Permanent, Full Time Job reference: 2026-004.1 Closing date: Monday 20th April. (We thank all who have applied previously; however, only new applicants will be considered.) About the role: Are you looking for a meaningful, hands-on role where your daily work directly supports patients and families across our community? We’re looking for a Donation Assistant with delivery and collection responsibilities, who can help us turn every generous donation into vital funds for care. As a key part of our retail team, you’ll ensure that donated goods are sorted, valued, and distributed efficiently across our shops and online platforms, helping us maximise revenue that funds specialist care. We are looking for someone who will: Sort and categorise donations (furniture, homeware, clothing, etc.) for resale in shops and online. Identify high-value or specialist items for our e-commerce team to maximise returns. Ensure shops receive accurate, high-quality stock to support sales. Follow recycling/disposal protocols for unsuitable items in line with our environmental standards. Support volunteers, help keep workspaces organised and promote the Hospice’s mission Collect and deliver goods between customers, hospice shops, and sites with a friendly, professional approach. Maintain delivery logs, carry out vehicle checks, and plan efficient daily routes across North West Wales. Represent the Hospice positively in every interaction, donors and customers are at the heart of what we do. To do the role you'll need: A clean driving licence and confidence driving larger vehicles Experience in retail, stockroom or customer service (desirable but not essential) Good organisational skills and attention to detail Friendly communication skills and basic IT confidence Physical fitness and willingness to handle manual tasks Knowledge of North West Wales and route planning tools (desirable) What you'll get in return: A chance to make a meaningful impact in your local community. Opportunities for training and development, including health and safety courses. A supportive and inclusive work environment with room to grow. 23 days holiday, plus bank holidays, with annual leave purchasing available (pro rata). Discounts from charity partners such as 02, Specsavers and the ‘Blue Light Card Health Assured membership covering you and your spouse or partner If you’re excited by this opportunity and have the skills to make a difference, apply today.