Customer Service Team Leader & Account Manager
Runcorn, Cheshire
Salary: £30,000 - £32,000 per annum (DOE)
Full-time, Permanent
Our client, a well-established business based in Runcorn, is seeking an experienced and driven Call Centre & Customer Service Team Leader / Account Manager to join their team. This is a hands-on role combining team leadership, customer service management, and key account responsibility. The successful candidate will lead a small team, ensure excellent service delivery, and maintain strong client relationships.
Key Responsibilities:
* Lead, coach, and motivate a team of customer service advisors to deliver high-quality service and meet KPIs.
* Manage daily call centre operations, ensuring efficient handling of calls, emails, and escalations.
* Act as the main contact for key client accounts, maintaining strong relationships and ensuring satisfaction.
* Handle complex customer queries and resolve issues promptly and professionally.
* Monitor team performance, provide regular feedback, and support ongoing development.
* Collaborate with other departments to ensure smooth service delivery and account support.
* Identify opportunities to improve processes, service quality, and client experience.
* Maintain accurate records in CRM and prepare regular reports for management and clients.
Skills & Experience:
* Proven experience as a Call Centre Team Leader, Customer Service Manager, or Account Manager.
* Strong leadership, communication, and people management skills.
* Confident handling client relationships and managing escalations.
* Organised, proactive, and comfortable working in a fast-paced environment.
* Experience using CRM or call management systems
If this role sounds of interest, please do apply online — we'd love to hear from you
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