Overview
Job Title: Employability Team Leader
Salary: £40,500 - 44,350 (Dependant on Experience)
Location: West & North London
Contract: Full Time - Permanent
Programme: Trailblazer (MSK & Employment Support)
Job Summary
Trigon Recruitment are supporting a well-established national provider, who are recruiting for a Team Leader to oversee their MSK & Employment Support service in West and North London.
The Trailblazer programme integrates health recovery with employment support, offering individuals with musculoskeletal (MSK) conditions a holistic pathway to return to work, remain in work, or find new employment. The Team Leader will manage and support a team of Health & Employment Coaches, ensuring high-quality delivery, performance management, and strong collaboration with clinical and community stakeholders.
This role is ideal for a motivated leader who thrives in a high-performance environment and is passionate about supporting individuals to improve both their health and employment outcomes.
Key Responsibilities
* Team Leadership & Performance — Lead, support, and mentor Health & Employment Coaches, ensuring high-quality delivery and achievement of performance targets.
* Hold regular caseload reviews, one-to-ones, team meetings, and appraisals.
* Provide coaching, training, and performance management to staff.
* Ensure accurate and compliant client record keeping, including audit checks.
* Case Management & Client Support — Support Health & Employment Coaches managing complex caseloads of participants with MSK conditions.
* Advocate for participants with employers to negotiate adjustments and resolve workplace issues.
* Oversee delivery of employment coaching, CV building, interview preparation, and job search support.
* Ensure participants are referred to appropriate services for mental/physical health, welfare, or training needs.
* Drive programme success, achieving a minimum of 35% conversion of programme starts to job outcomes.
* Collaboration & Stakeholder Engagement — Work in partnership with MSK teams, GPs, social prescribers, and other referral partners.
* Collaborate closely with the multidisciplinary clinical team (physiotherapy, pain management, nutrition, smoking cessation, etc.).
* Promote the service, delivering presentations and training to stakeholders.
* Build and maintain relationships with employers to encourage workplace inclusivity and support job retention.
Skills & Experience
Essential:
* Experience managing teams in a high-pressure, target-driven environment.
* Strong background in caseload management for participants with health and/or employment barriers.
* Proven ability to meet and exceed performance targets.
* Excellent people management, coaching, and mentoring skills.
* Strong communication skills with the ability to build relationships across stakeholders.
* IT proficiency, including Microsoft Office and database systems.
* Knowledge of health conditions (including MSK and mental health) and their impact in the workplace.
* Understanding of safeguarding procedures.
* Flexible, resilient, and empathetic approach with a commitment to diversity and inclusion.
Desirable:
* Level 5 management qualification or equivalent experience.
* IAG Level 3 or above.
* Experience delivering or completing NHS-accredited Health Coach training.
Additional Information
* This role requires travel across West and North London, with attendance at community hubs up to five days per week.
* An Enhanced Adult & Child DBS check is required
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