Helpdesk Administrator Role 5 days a week in Romford Initial 6-12 month contract Construction industry experience Key responsibilities Compliance & Reporting Ensure compliance with company procedures and industry regulations, generating performance and SLA reports for management review. Client & Team Communication Maintain clear and professional communication with clients, service teams, and subcontractors, providing regular updates on service progress and issue resolution. Database & Record Management Maintain accurate and up-to-date records of service requests, work orders, maintenance logs, and compliance documentation in relevant systems. Helpdesk Support & Issue Resolution Act as the first point of contact for clients, logging and managing incoming service requests, queries, and complaints via phone, email, and service portals. Process Improvement & Support Contribute to continuous improvement initiatives by identifying process inefficiencies, suggesting improvements, and supporting system updates or upgrades. Scheduling & Resource Coordination Schedule planned maintenance, emergency repairs, and engineer visits, ensuring optimal resource allocation for field teams and subcontractors. Work Order Management Create, assign, and monitor work orders, ensuring that maintenance and service requests are prioritised, scheduled, and completed within agreed service-level agreements (SLAs). If you're interested and have the right experience, then please reach out to Paige Camies at the Fawkes & Reece office today!