Are you looking for achallenging and rewarding career? Look no further! Logistics is the behind-the-scenes magic that keeps our world running smoothly. It's the process of moving goods from one place to another, ensuring that parcels arrive at our doors, supermarkets stay stocked, and our favourite foods are always available at restaurants. Whether it's your favourite popstar's concert gear or a football team's equipment, logistics makes it all happen, connecting us globally and making everyday life more convenient. At Kuehne Nagel we provide logistics solutions for business customers across the globe. We ensure that their goods are transported efficiently and reliability by air, sea, road and rail to where they need to be, meeting the unique needs to each and every one of our customers. We are currently seeking amotivated and enthusiastic individualto join ourRoad Logistics Customer Service teamin Bristol. The team work specifically with our large-scale strategic customer accounts from government agencies and the aerospace and defence industry. Working with our customers, other KuehneNagel offices, overseas agents and service providers we ensure the successful transportation & delivery of our customers goods across the world. This is not just another job; its anexciting opportunityto be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you! How you create impact Our24-month Apprenticeship programmeis designed to provide you with theperfect blend of practical on-the-job trainingandstudy towards the Customer Service Level 3 Apprenticeship standard. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within KuehneNagel. Over the two years youll be learning how to: Efficiently process bookings from clients and overseas agents on to our system Liaise with all parties to organise the movement of goods, providing exceptional customer service Deal with any issues that arise during a shipment and ensure the customer/department is updated Understand an overview of customs requirements and procedures for transporting goods Monitor/maintain transport records, including tracking information and performance metrics Support new customer implementations Process sales and purchase invoices for the branch Attend customer offsite meetings Recognise and escalate operational finance issues Highlight areas of improvement and proactively make recommendations to line manager Manage workload against business & financial deadlines Collaborate with colleagues and participate in meetings and training sessions What we would like you to bring The minimum entry requirement for this apprenticeship is Five GCSEsat grades 3 9 / AD including Maths & English) Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organization skills is important, and you will need the ability to multitask and be a self-starter. Previous use of Microsoft Outlook and Excel is beneficial. Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years. This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. Any appointment will be strictly conditional upon and subject to the receipt of satisfactory results of these checks. What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation Good to know Key Information: Apprenticeship Contract: Fixed Term 2 years Working hours: Monday Friday 9.00am 5.15pm Place of work: On site in office Recruitment Process: Step 1: Applications will be reviewed on a rolling basis. Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Talent Acquisition team. This is a great opportunity to find out more about the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role. Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team. Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.