Software and Service Delivery Business Analyst - Financial Services Sector
Contract (Outside IR35) - Remote in UK – Up to £550 per day
The Business Analyst is responsible for leading the analysis effort on software and service delivery projects.
This role facilitates the end-to-end requirements process and ensures the final solution meets both business and regulatory needs. Working as a critical liaison between business stakeholders and technical teams, the Business Analyst validates, documents, and drives the implementation of effective, standards-compliant solutions.
This position requires high levels of motivation, organization, and the ability to manage and prioritize multiple tasks within a dynamic, project-focused environment.
Key Responsibilities
People
* Actively engages in personal development and continuous performance improvement.
* Participates in learning and development activities in line with role objectives.
* Contributes to a positive team environment, adding value across the wider business analysis function.
Customer
* Provides support and direction to project teams, ensuring business requirements are met during solution development.
* Leads or participates in client workshops to gather detailed requirements and understand workflows, challenges, and opportunities.
* Supports and occasionally leads client presentations to share progress and findings.
Financial
* Contributes to the preparation and validation of cost estimates outlined in Solution Definition Documents.
* Monitors and reviews estimates throughout the project lifecycle, escalating variances as necessary.
Process
* Assists in defining project scope and approach alongside Business Consultants and Project Managers.
* Leads the elicitation, validation, and prioritization of business and system requirements.
* Ensures traceability of requirements and manages change through the project lifecycle.
* Conducts gap and defect analysis, identifying areas for product or process enhancement.
* Produces use cases, process maps, and other supporting documentation to guide project delivery.
* Supports the transition of completed projects into Business-as-Usual operations.
* Collaborates with senior analysts to identify and implement continuous improvement initiatives.
Skills and Attributes
* Highly organized with strong self-management and planning abilities.
* Excellent communication and stakeholder engagement skills.
* Collaborative and enthusiastic team contributor.
* Analytical thinker with a proactive, problem-solving mindset.
* Capable of influencing decisions and challenging assumptions when necessary.
Qualifications & Experience
* Proven experience in a Business Analyst role – Software and Service Delivery
* Financial services experience, especially in mortgages, lending, or investment products.
* Strong background in process mapping and use case development.
* Degree-level education or equivalent practical experience.
* BCS Business Analysis certification.
* Understanding of project management principles and tools.
* Experience with both Agile and Waterfall project methodologies.