Join to apply for the Guest Services Team Leader role at Merlin Entertainments
Position Details
Location: Thorpe Park, KT16 8PN
Hours: Fully Flexible; up to 5 days out of 7
Contract: Seasonal, until November 2025
Responsibilities
* Act as the Daily Duty Manager, leading a team of 6-10 Hosts daily.
* Brief the Guest Services team at the start of each shift.
* Oversee operation of Guest Services & Accessibility Kiosk units.
* Maintain high customer service standards, providing accurate information and resolving feedback promptly.
* Manage staff performance, identify improvement areas, and act accordingly.
* Analyze KPI statistics, communicate results through briefs and reports.
* Assist in managing the Ride Access Pass system.
* Ensure units are organized and tidy throughout the day.
Qualifications & Experience
* Ability to suggest improvements for daily recovery and feedback.
* Prioritize tasks and delegate effectively.
* Clear communication skills in English, both verbal and written.
* Ability to work independently and as part of a team.
* Willingness to learn new systems and processes.
Benefits
* Merlin Magic Pass: 20 free tickets for attractions worldwide.
* 25% discount in retail and restaurants.
* 40% online discount on LEGO products.
* Free bus from Staines station.
* Fortnightly pay and free staff parking.
* Ongoing training and development opportunities.
* Access to Perks at Work discounts.
Pay Range
GBP £13.00/hour
Additional Information
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industry: Entertainment Providers
If you have questions or need accommodations due to a disability or medical condition, please contact us at recruitment@thorpe-park.co.uk.
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