About CATS Global Schools
CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers.
With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada and China.
Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.
We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.
Role overview
Take a lead in resolving process and functional issues for business users related to the CRM system (MS Dynamics), CGS Student Management System and their integration with other business systems.
Triage and resolve tickets that come into the Application Support ITSM queue, keeping within the SLA’s
Maintaining the quality of IT services and products.
Developing training literature and materials to speed up processes.
Facilitating the discussion of requirements among stakeholders and documenting requirements to provide data-driven recommendation.
Assisting with Application Systems Projects
Reporting to business leaders and stakeholders.
Gathering intelligence from corporate executives and middle managers about needs and future growth.
Responsibilities
Supporting the day-to-day functions of relating to iSAMS, CGS ERP/CRM (MS Dynamics), CGS Student Management System and other applications.
Assist with Applications system updates.
Supporting the IT service, its underlying infrastructure & our users located across the business.
Assist with Product Rollover associated with the CRM (MS Dynamics)
Ensure systems documentation (including administration, support, problem solving and diagnostic documentation) is maintained to the highest standard.
To be the technical liaison for all CGS Application systems.
Assisting with the management of the external suppliers for Application systems, including production of specifications, escalations & BAU.
Project Activities
Provide support, design, delivery, implementation, and support to CGS’ IT, to tight deadlines and specified quality criteria.
Support the specification and implementation of new upgrades and services of CGS’ Applications; including new applications, new/upgraded hardware and software, system upgrades and rollouts and (on occasion) complete Greenfield implementations as the business expands to new locations.
Work in partnership with Project teams composed of users and IT staff from various sites and teams to deliver successful projects to time and budget targets.
Technical Leadership and Strategic functions
Work closely with the Infrastructure and Applications Manager on all technical queries for CGS Applications.
Act as a subject matter expert for iSAMS and other student management systems.
Support system integrations, migrations, and performance optimisations.
Foster excellence and technical capability and information dissemination within the appropriate technology group.
Train and mentor BAU IT staff to improve their technical capabilities.
Actively contribute to the Group’s IT strategy.
Through research, training, seminar attendance and other means maintain a future perspective on changes within the appropriate technology areas. Contribute to future planning of future IT recommendations.
Person Specification
Demonstrable Experience
Technical understanding with technologies being used specifically Microsoft Dynamics on premise 2016, D365, and Dynamics Business Central.
iSAMS or education MIS experience
Enthusiasm A positive attitude is required.
Strong communication skills, both written and verbal.
Ability to organise meetings and prepare clear documentation.
Ability to work both independently and as part of a team.
Essential Requirements
3+ years’ demonstrable experience with iSAMS or an education Student Management System - If you do not have experience with iSAMS or an education-specific MIS, you will not be considered for an interview.
Strong customer service skills and ability to support end-users effectively. Proficiency in IT Applications & Systems
Good problem solving and organisational skills with the ability to multi-task and negotiate with multiple stakeholders to find solutions for technical challenges.
Attention to detail and ability to maintain a high level of accuracy
Desirable Requirements
Exposure to SQL Server (configuration, backups, Always-On, query writing).
Experience with Microsoft Dynamics 2016/D365 & Dynamics Business Central.
Previous education sector exposure.
Familiarity with cloud-based solutions such as Microsoft Azure or Office 365.
Behaviours
Ability to consult and communicate effectively with both written and verbal skills
Excellent people skills
Pragmatic and flexible in approach
Attention to detail
Honest, open, and inclusive personal style
Professional, mentally resilient and calm under pressure
Excellent analytical and troubleshooting skills
Takes ownership
Looks for a solution
Goes the extra mile
Follows-up & follows through
‘Can-do’ Attitude
Our commitment to inclusion and diversity
We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.
And Finally
CATS Global Schools are committed to safeguarding and promoting the welfare or our students and expect everyone connected with the organisation to share this commitment. All positions are subject to safer recruitment pre-employment checks in line with KCSIE guidelines. Shortlisted Candidates will be required to complete a criminal declaration form and be subject to online checks which may include social media.
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