Join our team as a skilled and experienced M&E Co-ordination Team Leader
Contract: Permanent
Hours: 40 hours per week - office based, 5 days a week
Are you a natural leader with a passion for delivering excellent customer service and managing high-performing teams? Do you have a strong background in mechanical and electrical operations? If so, we'd love to hear from you.
At Bromford, we believe everyone has the right to live in a home that's safe, warm, and secure. As our new M&E Coordination Team Leader, you'll play a key role in making that happen.
About the Role
Reporting to the M&E Coordination Team Manager, you'll lead a team coordinating cyclical servicing, maintenance, repairs, and installations across heating, electrical, and facilities services. You'll ensure efficient scheduling, manage performance, and drive customer satisfaction across every touchpoint.
What You'll Be Doing
* Leading a team of coordinators in delivering an excellent and efficient M&E service.
* Working closely with customer delivery and programme managers to schedule and deliver works effectively.
* Monitoring daily operations to ensure targets are met and services are delivered within regulatory requirements.
* Handling complex maintenance issues and complaints through to resolution.
* Supporting team development, coaching, 1-2-1s, and recruitment.
* Assisting in the rollout of new technology and systems.
What We're Looking For
* Experience managing teams in a customer-focused environment.
* Knowledge of M&E operations and electronic scheduling systems.
* Excellent communication skills (written and verbal), with attention to detail and strong organisational ability.
* Confident using MS Word and Excel, and skilled in analysing data.
* Calm under pressure, with a proactive and solutions-focused mindset.
* Minimum 3 GCSEs (or equivalent) including Maths and English at grade C or above.
* A willingness to work flexibly.
Due to the nature of the role, a Basic DBS check will be required.
If you're ready to take the next step in your career and lead a team that makes a real difference to our customers every day, apply now and become part of something brilliant at Bromford
Benefits of belonging at Bromford
Joining Bromford isn t just about a job; it s about a community that values you. Here s a glimpse of the benefits you ll enjoy:
27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year
£500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership
A Performance Related Pay scheme based on organisational and individual performance
Retail discount schemes to help you save on spending such as food shops, clothing and technology
A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits
A choice of two pension schemes, with employer contribution rates of up to 10% of salary
Swift action required! The closing date for applications is just around the corner on 21st June 2025. If you have any queries or need assistance, feel free to reach out to Natalie, our Resourcing and Talent Specialist, at recruitment.team@bromford.co.uk
In the event of a high volume of applications, we reserve the right to close the vacancy early. Don t miss your chance to join us on this exciting journey! Apply promptly.
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