Assistant Hospitality Manager, £38,000
Join our team as Assistant Head of Hospitality Manager, where you'll play a pivotal role in delivering a premium, client-focused hospitality experience. Supporting the Hospitality Manager, you'll oversee daily operations, lead and develop a high-performing team, and drive service excellence across a fast-paced corporate environment. This role also offers the opportunity to contribute to strategic initiatives, improve operational processes, and enhance the overall client journey.
What you'll be doing as Assistant Hospitality Manager:
Supporting the day-to-day hospitality operation to ensure exceptional service delivery
Acting as a key point of contact for clients, managing relationships and resolving escalations
Leading, coaching, and developing hospitality staff to maintain high performance standards
Ensuring compliance with brand standards, policies, and regulatory requirements
Using booking systems and CRM platforms to manage operations, reporting, and guest engagement
Monitoring performance metrics and providing insights to senior leadership
Supporting the creation of SOPs, client materials, and operational documentation
Collaborating with internal teams to enhance the overall client experience
Acting as the lead in the absence of the Hospitality Manager
What you'll need to succeed as Assistant Hospitality Manager:
3-5 years' experience in hospitality or a client-facing role, with supervisory responsibility
Strong leadership skills with the ability to motivate and develop teams
Proven experience managing client relationships and multiple stakeholders
Familiarity with booking systems and CRM/guest engagement platforms (e.g. Engage or similar)
Experience creating documentation such as SOPs, reports, and presentations
Analytical mindset with the ability to use data to inform decisions
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/2104/42121001/52787516/SU #RA Group
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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