Customer Service Team Leader
Location: Banbury - Hybrid
Job Type: Full-time
Are you a seasoned leader with a passion for customer service excellence? Join our client's dynamic team as a Customer Service Team Leader and spearhead a team dedicated to outstanding service delivery.
Role Overview:
* Leadership: Supervise and manage a team of customer service representatives.
* Coaching: Provide ongoing coaching, feedback, and performance evaluations.
* Performance Monitoring: Analyse team performance metrics to identify areas for improvement.
* Customer Resolution: Handle escalated customer inquiries ensuring issues are resolved professionally and promptly.
* Cross-functional Collaboration: Work alongside other departments to resolve issues and enhance customer satisfaction.
* Strategy Development: Craft strategies to improve the customer service experience.
* Team Communication: Conduct regular meetings to ensure goals and expectations are clearly communicated.
* Recruitment and Onboarding: Assist in hiring and training new team members.
* Product Knowledge: Maintain a thorough understanding of company products, services, and policies.
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