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Head of HR Shared Services, bolton, greater manchester
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Client:
Elevation Recruitment Group
Location:
bolton, greater manchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
Head of People Services and Systems
Location: Manchester
Drive change. Lead transformation. Make a real impact.
Elevation HR have an exciting opportunity for a strategic and inspiring leader to take on the role of Head of People Services and Systems. This is a pivotal position within a major organisation that is actively transforming how it delivers people services – with a clear focus on service excellence, digital optimisation, and data-driven decision making.
This role offers the chance to be part of a dynamic People Leadership Team during a period of significant modernisation. Where your expertise will help shape the future of shared services in a complex, fast-moving, and highly visible environment.
This is a unique opportunity to drive meaningful change in a unionised, fast-evolving industry. You’ll be empowered to reimagine the way people services are delivered, influence senior stakeholders, and make a tangible difference across the employee experience.
What will you be doing?
As Head of People Services and Systems, you will:
* Lead and modernise the People Shared Services function, fostering a performance and customer-focused culture
* Define and implement service standards (SLAs), ensuring responsive, high-quality support
* Drive a data-led approach to decision making, owning the people analytics agenda
* Oversee the optimisation of people systems – including the implementation of Workday – in close collaboration with IT
* Deliver strategic continuous improvement by re-engineering end-to-end HR processes
* Programme manage delivery of the wider people strategy, working closely with People Leadership
You’ll lead a small but high-impact team, with two direct reports and influence across a wider group of 15.
What we’re looking for
We’re seeking a confident and forward-thinking leader with the credibility to influence at senior levels and the drive to deliver change. You should bring:
* Proven experience leading shared services or customer-facing operations in a complex, high-paced setting and unionised environment.
* A strong track record in service transformation, HR systems (ideally including implementation or optimisation), and use of data to inform decisions
* Excellent stakeholder management skills and the ability to navigate competing priorities
* A customer-first mindset and a practical approach to delivering insight-led improvements
* Resilience, curiosity, and the ability to challenge traditional thinking
If this sounds like your next career move please get in touch for more information
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