Property Administrator / Legal Secretary Department: Legal Operations What does the role involve? Reviewing framework agreements to document client-specific protocols and processes Audio typing Implementing frameworks, providing guidance and training to support teams where required, and carrying out ongoing monitoring Collating information to ensure client account plans are accurate and maintained, including managing internal housekeeping tasks Managing and submitting regular MI reports, coordinating responses across multiple departments Producing reports to assess service levels, KPIs, and delivery against agreed measures Ensuring client portals are kept up to date and all associated tasks are completed in line with client requirements Understanding and managing revenue for key clients, supporting the Framework Revenue Assistant with billing processes and providing high-level revenue updates to clients, including processing rebates Supporting the coordination of client audits Acting as a framework point of contact, dealing with queries where appropriate and using initiative to deliver exceptional client service Acting as a client point of contact when the client partner is unavailable, managing queries and providing high-quality service Providing PA / Legal Secretary-style support to six fee earners, including diary management, document preparation, and coordination across offices Attending internal and ex...