Description
Bombay Story is an informal, modern, genuine Indian kitchen, the
concept is based on the highest quality Indian street and home cooked food.
Salads, grills and breads feature in a short, but well thought out, versatile
all-day menu.
Bombay Story is Fulfilling, Colourful, Fun, Edgy, Multicultural, Fast,
Casual, Global influence, Young, Dynamic and Affordable. we love the idea of
people enjoying our dishes without thinking they have sacrificed an
ingredient or flavour in order to conform to the health eating.
The Bombay Story team are passionate individuals with big
personalities, but most importantly, they love service excellence delivered
in our own unique, upbeat and vibrant style.
We are looking for a professional Host or Hostess to join our team and
be the first point of contact
for our guests. You will need to be at the service of our guests from
the moment they arrive till they
leave and ensure they have an excellent experience. Your contribution
will directly impact the
quality of the ambiance and atmosphere we offer our customers,
therefore drive footfall and
profits.
Host/Hostess responsibilities include greeting guests, providing
accurate wait times and escorting
customers to the dining and bar areas. For this role, you should have
solid organizational and people
skills to make sure our guests have a positive dining experience from
the moment they arrive till
their departure. You should also be available to work in shifts.
· A career development pathway and
support with qualifications – linked with increases in salary
· A comprehensive and supportive
induction programme to ensure confidence and competence
The Role
· Welcome guests to the venue
· Escort customers to assigned
dining or bar areas
· Provide menus and announce
Waiter/Waitress’s name
· Gather customer’s feedback
· Monitor customer satisfaction
while dining and alert the area's responsible staff.
· Greet customers upon their
departure.
· Making menu recommendations,
answering questions and sharing additional information with restaurant
patrons
· To assist the Restaurant Manager
and their Assistants in keeping the morale of the Team up through social and
educational events.
· Coordinate with wait staff about
available seating options
· Maintain a clean reception area
· Cater to guests who require
extra attention (e.g. children, elderly)
· Answer incoming calls and
address customers’ queries
· Assist wait staff as needed
· Occasionally taking customer
orders and delivering food and beverages
· Good knowledge of the menu and
specials.
Skills &
Competences
· We up skill and train people
with personalities so no previous experience is required BUT experience in
the personality department is key!
· A good understanding of IT and
POS systems
· Excellent communication skills
Qualifications and
Requirements of the position
· English as a first or second
language (spoken, written and reading)
· Additional education, training,
certificates, or experience may be required.
· Meets state minimum age to serve
alcohol.
· Availability to work nights,
weekends, and holidays.
· Positive, engaging personality
and professional appearance.
· Basic math and computer skills.
· Exceptional interpersonal and
communication skills.
· Strong task and time management
abilities.
· Eye for detail and understanding
of drink mixing tools and techniques.
· Well groomed and presentable
· Discretion and Loyalty
· The ability to multi task
· Excellent timekeeping
· Flexible working hours (incl.
working on bank holidays)
· Any necessary working permits