Job role: Head of Commercial Operations
Location: Royal Holloway Students' Union
Salary: £58,946 - £65,800
The role
Reporting to the Chief Executive Officer and sitting on the Senior Leadership Team, the Head of Commercial Operations will play a pivotal role in leading the Union’s commercial and building services strategy. The postholder will oversee a diverse portfolio including commercial services, events and entertainment, facilities management, and health and safety, ensuring that all operations are innovative, efficient, and aligned with organisational priorities.
Leading a team of experienced managers, this role will drive the long-term commercial strategy, focusing on sustainable income growth, service improvement, and the development of new opportunities aligned to student needs. The postholder will ensure that services and facilities are continuously enhanced, efficient, and fully compliant.
A key priority will be leadership by building and empowering high-performing teams, fostering a collaborative culture, and driving organisational change. The role will also play a central part in financial planning and performance, overseeing significant budgets and ensuring delivery against strategic objectives.
The successful candidate will bring strong experience in commercial or operational leadership, with a proven track record of delivering strategic outcomes and leading complex, multi-functional teams in a dynamic environment. They will demonstrate excellent stakeholder management skills, with the ability to influence and build partnerships across a wide range of internal and external stakeholders.
For more information about us please look at our Job Pack here
About us
Royal Holloway Students' Union (RHSU) is a vibrant, student‑led organisation at the heart of the Royal Holloway, University of London community. Dedicated to enhancing the student experience, RHSU delivers a wide range of services, activities, and opportunities that support student life, wellbeing, and development. With a strong focus on community, inclusion, and innovation, the Union plays a vital role in shaping a positive and engaging university experience.
Our work focuses on:
* Building Communities for all Students
* Building Stronger Student Voice and Representation
* Providing Inclusive Activity and Spaces
* Providing Advice and Advocating for Students
We’re committed to fostering a collaborative, inclusive culture and investing in our people, infrastructure, and sustainability to ensure we’re fit for the future.
If you’re excited to challenge the status quo and help shape student life, we’d love to have you on our team!
Benefits
We offer an extensive benefits policy including the following:
* 22 days annual leave, rising each year up to 27 days (plus the 8 bank holidays)
* 8 extra days off during our winter closure
* Birthday day off and 0.5 day “Milestone Day” for special life events
* Employee discounts and savings opportunities
* Contributory pension scheme
* Wellbeing support including a Non‑contributory Health Cash Plan and Cycle to Work Scheme
* Hours based on a 35 hour/week, 5 day week
* 5 half-days of Development Leave for personal or professional growth
Job Type: Full‑time, Permanent
Grade and salary range: Grade 9, £58,946 - £65,800. Salary is subject to RHSU’s Pay & Reward Policy, which includes an opportunity for annual pay progression.
Work Location: Hybrid Working Policy in place with guiding principle of 60% office based (role dependent)
Closing date: Thursday 7th May 2026
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