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Job Overview
Aquafax is the UK’s leading distributor of marine equipment, specializing in distributing the marine industry’s leading brands to our extensive customer base throughout the UK and Ireland. In this role you will interact directly with customers via emails, phone calls, and in‑branch contact to answer questions, provide guidance, increase sales, and elevate their experience with our company.
What We Offer
* People First: We value our employees just as much as our customers.
* Work‑Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Genuine opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
* Greet and serve customers, being polite, patient and helpful from the moment they enter the branch.
* Work on SOP system and handle customer transactions.
* Deliver balanced performance across key business metrics and KPI measures inline with business goals and objectives.
* Collaborate with Sales, Purchasing, Finance and Technical Teams to maximise customer opportunities and deliver a customer‑first culture.
* Assist in receiving deliveries and stock management procedures.
* Keep the branch clean, tidy, well presented and re‑stocked.
* Assist the Branch Manager with obtaining and maintaining customer relationships.
Skills And Experience
* A passion for and experience in delivering fantastic customer service.
* Previous experience in a sales advisor/customer service position.
* An interest in boating and/or knowledge of the marine industry.
* Good communication skills.
* Knowledge of Microsoft Windows and Office Applications.
* Ability to plan, prioritise and problem‑solve.
* Knowledge of SOP systems.
* Result‑driven and highly motivated by delivering and exceeding targets.
Seniority Level
* Entry level
Employment Type
* Full‑time
Job Function
* Sales and Business Development
* Motor Vehicle Manufacturing
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