At Omega PLC, we are proud to be a market leader in the design, manufacture, and marketing of premium kitchen furniture. Our brands – including Mackintosh, Sheraton, Chippendale, English Rose, and NOVUS – are trusted by independent kitchen specialists, developers, and housebuilders across the UK.
We have an exciting opportunity for a proactive, customer-focused Customer Service Administrator to join our team on a nine-month fixed-term contract, with the possibility of extension.
In this role, you’ll be the first point of contact for our external customers, ensuring their experience with us is smooth, efficient, and positive. You’ll handle order processing, resolve queries, and support our sales and quality teams to deliver a first-class service.
Key Responsibilities:
* Provide fast, efficient, and professional support to customers and Area Sales Managers.
* Accurately process orders and quotes across various platforms.
* Handle customer complaints with empathy and efficiency.
* Collaborate with internal departments to resolve issues and improve service.
* Promote our products and services, including web ordering systems and marketing campaigns.
* Communicating with our external customers via telephone and email in a positive and professional manner.
Why Join Us?
At Omega PLC, we’re committed to putting the customer first and getting it right the first time. You’ll be part of a supportive team that values continuous improvement, collaboration, and delivering results.