Description
Summary:
Alert:24 is WTW Crisis Management’s in-house security risk advisory and crisis management practice, underpinned by a 24/7 crisis support operations centre, assisting clients throughout the incident timeline. Supporting WTW’s broad and diverse insurance portfolio, Alert:24 provide mitigation to enhance WTW’s security-risk focused insurance policies.
We are looking for a candidate with proven experience of generating leads, managing a sales cycle and coordinating the delivery of services in the security risk advisory sector to join our Risk Advisory sales team.
We are looking for a candidate with the proven agility to manage a proactive sales support cycle and provide coordination and assurance for delivery of security risk consultancy projects to our global clients, a role with sales and delivery exposure within a large insurance and professional services firm, to global clients in the kidnap, crisis-communications, travel risk management, active-assailant and terrorism/political-violence sector.
The Role:
* To support the consultancy sales process using CRM sales-funnel, customer relationship engagement and close liaison with the sales, consultancy, insurance broking and marketing teams
* To maximise the renewable and profitable sales and delivery of consultancy and training services to our client base
* To lead in the scoping, preparation and delivery of client commercial proposals for the portfolio of intelligence, consultancy and training services
* Liaise with the risk advisory/crisis-risk advisors to coordinate service delivery
* Research and develop appropriate risk advisory/consultancy tools, resources, doctrine, standards, and accreditation to support service delivery
* Resolve queries from clients, insurers and internal stakeholders
* Support the improvement of, and compliance with, internal processes
* Oversee the recording and maintenance of all risk advisory income
* Develop the pipeline and actively monitor and review in order to grow revenue
* Work with colleagues in WTW to explore and develop new security risk products and services.
* Deliver high levels of client calls and face-to-face meetings, coordinating risk advisory and broking expertise where appropriate.
* Work with the marketing and risk advisory team to ensure consistency in the production of marketing documents and digital resources in support of risk advisory sales.
* Identify, monitor and report on market trends and innovation.
* Support and develop insights, webinars and thought leadership on relevant perils and industry trends
Qualifications
The Requirements:
* Extensive years of experience in the international security risk-management sector:
* Experience of operational security risk-management in high-risk locations
* Experience of consultative sales, scoping, coordination and delivery
* Proven track record of sales and business development in the corporate marketplace, and to consistently meet and exceed sales targets.
* Proven ability in the effective development of sales strategy and plans
* Disciplined in recording sales data and targeting; retaining, updating and monitoring key sales metrics.
* Proven ability to decipher client requirements, determine appropriate solutions and effectively communicate the requirements to colleagues and consultants.
* Demonstrable ability to influence internal and external stakeholders.
* Ability to multi-task with multiple stakeholders that have complex people/asset risk exposure
* Experience working internationally, with a proven ability to forge strong relationships with international clients and colleagues.
* Demonstrably excellent report-writing and presentation skills in MS-Office suite.
* Ability to communicate clearly and accurately to both internal and external stakeholders.
* Experience working with insurance security and medical crisis response services.
* Experience delivering security and crisis management consulting, training and intelligence services
* Requires international travel, as appropriate
Desirable:
* Competency in Spanish, French or Mandarin as a second language an advantage
* Active involvement in a relevant industry association, such as ASIS, IRM, the Security Institute, GBTA, ISRM etc.
* Experience working within a leading security consulting, insurance or professional services firm
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
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