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Originally established with the Glasgow flagship in, Frasers are dynamic retail destinations, designed as inspirational places to meet, explore and shop. Frasers stores boast an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrenswear, and homewares, with a focus on experience, brands and service – staying true to the vision set out by Hugh Fraser.
Job Description
The Role of Beauty Casual Sales Assistant:
A customer-focused role driving customer loyalty and sales through the provision of an individual bespoke service.
The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customer through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge, and behaviours in our retail environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business.
While this is a customer-facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required.
Key Accountabilities:
1. Greet and engage with customers on arrival and answer initial queries, e.g., where is buy and collect.
2. Assist customers with security tags left on at the barriers.
3. Support on nearby tills if necessary.
4. Deliver a world-class customer experience that is unrivalled in the marketplace.
5. Display excellent attention to detail when helping to style customers by actively listening to their needs.
6. Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty.
7. Resolve queries effectively face-to-face or on the telephone.
8. Maintain replenishment and achieve high standards of stockroom and back-of-house organization to ensure product availability.
9. Maintain high standards of personal presentation.
10. Support in-store events, providing ideas and feedback on improvements.
11. Maintain sophisticated retail and visual standards to attract customers and drive sales.
12. Participate in loss prevention initiatives within the store.
13. Adhere to all health and safety policies at all times.
Qualifications
* Relevant customer-facing experience related to the role.
* Demonstrate a passion for working with customers to enhance their shopping experience.
* Ability and desire to meet sales targets.
* Confident communication with colleagues and customers.
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