Our hotel The Balmoral is located at Edinburghs most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotels majestic clock defines the citys skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of its locations and team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
The successful candidate will be joining our newly refurbished Spa, rooted in the rhythms of the Mediterranean, Irene Forte Spa, is a serene world of holistic wellbeing and restorative calm in the heart of Edinburgh.
Discover bespoke rituals using Irene Forte Skincares award-winning vegan products (Manicurist, Davines), innovative therapies with volcanic stones and quartz, and advanced technologies including LYMA Laser Pro and Tri Energy.
As a valued part of the Forte family, you will:
Be able to perform all guest care and treatments offered in our Spa Brochure
Deliver outstanding customer service and care to our guests
Ensure the expectations of our guests are met at all times, and they feel pampered
Act naturally in all your communications
Be knowledgeable of the hotel and our products
Ensure compliance with hotel policies, procedures, and safety standards
Build and maintain strong client relationships, encouraging repeat visits and referrals
The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs over 5 working days and totalling 39 hours per week. Who are we looking for We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
Our minimum requirements:
A minimum of 2 years as an experienced therapist in a 5 star environment.
HND level 3 in Beauty or Holistic Therapist is required
We are looking for team members who bring:
High personal and professional standards
Excellent communication skills with colleagues and guests
Good practical knowledge of the role and product
Enthusiasm for learning and personal growth
A passion for delivering service excellence
Genuine pride in their work
Team spirit and trustworthiness
Positive and professional demeanor in all interactions
Exceptional presentation skills
Teamwork to ensure seamless service
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels
Extensive learning and development opportunities
Meals on duty, laundry of uniforms
Social activities and events
Recognition programs
Annual awards
Occupational Pension Scheme
50% discount on food and beverages
25% discount on Spa Treatments
20% discount on Health Spa products
Cycle to Work Scheme
Local Retailer Discounts
Employee Assistance Programme
Discretionary Service Charge
£32k expected package (£26,500 K salary plus discretionary service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
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