This role is being offered on a 12 month FTC At TalkTalk, data drives everything we do — and this role sits right at the heart of it. Join us as we embark on an exciting new chapter in our brand-new office at Circle Square, Manchester. As a Senior Insights Analyst, you’ll join our Consumer Insights Team, part of the wider Data & Insights function, working closely with colleagues across Data Engineering, Reporting, Data Science and Digital Analytics. Together, these teams unlock the full potential of our data — with Consumer Insights playing a critical role in turning complex information into meaningful insight that shapes strategy and deepens our understanding of customer behaviour. This is a highly visible role with real influence, where your insights will directly support decision‑making at every level of the business — including the C‑suite. What You’ll Be Doing Delivering Impactful Insights Produce high‑quality, actionable insights across key operational and commercial metrics Support supplier reconciliations, dispute resolution and P&L control frameworks Analyse digital product changes, experiments and trials to assess performance and impact Conduct user requirement analysis and define the most effective analytical approaches Partner with Data Engineering to resolve data issues and ensure data quality and integrity Identify, articulate and measure opportunities for business value creation Clearly communicate insights and recommendations to a wide range of stakeholders, including senior leadership Empower decision‑makers with timely, comprehensive and compelling analysis Stakeholder Collaboration Build and maintain strong relationships with senior stakeholders across the business Confidently influence decision‑making through insight, storytelling and commercial understanding Work cross‑functionally to ensure insights are practical, relevant and outcome‑focused Supporting Team Development Drive continuous improvement in analytics techniques, tools and ways of working Support the delivery of wider Insight & Analytics projects and objectives Contribute to a high‑performance, data‑driven team culture Mentor and support junior colleagues in the delivery of insightful, high‑quality analysis What You’ll Bring Technical & Analytical Expertise Strong technical capability, with excellent SQL skills and high proficiency in MS Office Experience working with large, complex datasets Familiarity with Databricks and Azure (preferred) Demonstrated experience interpreting and consolidating data from multiple sources Proven track record of delivering insights that influence strategic decisions Commercial & Communication Skills Strong storytelling ability, translating data into clear, actionable recommendations Commercial awareness and a solid understanding of business value creation A critical thinker with a structured, problem‑solving mindset Leadership & Mindset Confidence working with senior stakeholders and cross‑functional teams Self‑motivated, ambitious and driven to make a tangible business impact Experience supporting and developing junior colleagues Be Yourself. Make an Impact. Join Us. As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself. We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work. What We Offer Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection Collaborative office spaces designed for creative thinking and innovation Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!) Private healthcare for all employees Competitive pension scheme and performance-related bonus opportunities Free broadband for all employees Life event gifts – celebrating milestones like marriages and births Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations Salary sacrifice scheme – save on dental, gym, and more Big retail and leisure discounts 3 paid volunteering days a year – because making a difference matters to us too