Job summary We are looking for a dedicated and organised Band 2 Administrator/Receptionist to join our Community Mental Health Team (CMHT) at Holly Court, Yeovil.This is a key role within the team, providing essential administrative and reception support to ensure the smooth and efficient running of services. You will be the first point of contact for service users, carers, and professionals, offering a welcoming and professional reception experience while managing a variety of administrative tasks. The role requires excellent communication skills, attention to detail, and the ability to prioritise workload in a busy environment. You will play an important part in supporting the team to deliver high-quality care by maintaining accurate records, coordinating appointments, and ensuring effective communication across the service.If you are compassionate, organised, and thrive in a role where no two days are the same, we would love to hear from you. Main duties of the job Act as the first line of contact for incoming calls, taking appropriate information before involving clinical staff. Provide reception services, greeting clients and visitors courteously. Manage incoming and outgoing communications, including post and email. Maintain accurate administrative files, client records, and electronic patient information. Organise room bookings and support meeting arrangements. Assist with data entry and document scanning/uploading to electronic systems. Ensure confidentiality and compliance with Trust policies and procedures. Provide cover for colleagues during absences and support induction of new staff. About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options to help you balance work and life NHS pension scheme for long-term financial security Generous annual leave allowance to recharge and relax A strong focus on career development to help you grow and achieve your potential Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Details Date posted 05 January 2026 Pay scheme Agenda for change Band Band 2 Salary £24,465 to £24,465 a year Contract Permanent Working pattern Part-time Reference number 184-OL-GR-3862 Job locations Magnolia House 56 Preston Road Yeovil Somerset BA20 2BN Job description Job responsibilities As an Administrator/Receptionist within the CMHT, you will: Deliver efficient reception and administrative services, including telephone duties, filing, and mail handling. Act as a key point of contact for service users, carers, and external agencies, ensuring effective communication and professionalism. Maintain and update client records accurately on the Trust's electronic patient record system. Support the team by organising diaries, meetings, and room bookings. Assist with building and equipment maintenance requests as directed. Implement and maintain effective office systems to support team operations. Uphold confidentiality, data protection, and safeguarding standards at all times. Contribute to the Trust's commitment to equality, diversity, and sustainability. Participate in clinical governance and infection control practices. Provide flexible cover for colleagues and assist with staff induction when required. Job description Job responsibilities As an Administrator/Receptionist within the CMHT, you will: Deliver efficient reception and administrative services, including telephone duties, filing, and mail handling. Act as a key point of contact for service users, carers, and external agencies, ensuring effective communication and professionalism. Maintain and update client records accurately on the Trust's electronic patient record system. Support the team by organising diaries, meetings, and room bookings. Assist with building and equipment maintenance requests as directed. Implement and maintain effective office systems to support team operations. Uphold confidentiality, data protection, and safeguarding standards at all times. Contribute to the Trust's commitment to equality, diversity, and sustainability. Participate in clinical governance and infection control practices. Provide flexible cover for colleagues and assist with staff induction when required. Person Specification Qualifications Essential GCSE English Level 2 NVQ Business Administration Desirable Typing (minimum RSA or equivalent) typing skills, experience of databases and computer literacy. Experience Essential Previous administrative experience. Desirable NHS Social Care/Public Sector experience Experience of contact with users of mental health services. Person Specification Qualifications Essential GCSE English Level 2 NVQ Business Administration Desirable Typing (minimum RSA or equivalent) typing skills, experience of databases and computer literacy. Experience Essential Previous administrative experience. Desirable NHS Social Care/Public Sector experience Experience of contact with users of mental health services. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Somerset NHS Foundation Trust Address Magnolia House 56 Preston Road Yeovil Somerset BA20 2BN Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab) Employer details Employer name Somerset NHS Foundation Trust Address Magnolia House 56 Preston Road Yeovil Somerset BA20 2BN Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)