Infrastructure Engineer (Azure focus)
Bolton/Manchester, Hybrid
£55k - £65k
Scope & Responsibilities:
Team & Functional Scope
* Accountable for the seamless operation, stability, and continuous improvement of the enterprise IT infrastructure.
* Collaborate closely with IT leadership and third-party partners to deliver resilient, secure, and scalable infrastructure services.
* Act as a key liaison between internal stakeholders, managed service providers, and external vendors to ensure operational continuity and alignment with business objectives.
Infrastructure Management
* Oversee the day-to-day performance and availability of core infrastructure systems, including networks, servers, storage, and cloud services.
* Monitor infrastructure platforms proactively to ensure optimal service delivery and adherence to SLAs.
* Manage and coordinate infrastructure upgrades, ensuring compliance with established change control processes.
* Work with IT service delivery partners to maintain infrastructure health, security, and compliance across all business units.
Service Operations & Technical Support
* Provide third-line support across infrastructure layers, supporting internal users and IT service desk teams.
* Maintain and enforce access management protocols for infrastructure components and enterprise applications.
* Lead incident resolution efforts involving infrastructure systems, ensuring timely escalation to third-party experts when required.
Vendor & Supplier Governance
* Collaborate with Group Head of Infra, and strategic partners to support delivery of infrastructure-related projects, ensuring compliance with scope, timelines, and budget.
* Act as a key escalation point for IT service desk providers, coordinating efficient resolution of technical incidents and service requests.
Information Security & Compliance
* Monitor and enhance Microsoft 365 security posture across the organization.
* Manage the configuration and policy enforcement of Microsoft Intune, including compliance and device security baselines.
* Oversee vulnerability management and endpoint patching activities in partnership with external security consultancies.
* Administer firewall configurations and ensure consistent deployment across all locations and platforms.
* Maintain antivirus solutions and ensure comprehensive endpoint protection.
* Govern all cloud-based third-party services to align with the group’s risk management and information security framework.
Project Delivery & Infrastructure Strategy
* Deliver infrastructure-related projects aligned to the group’s strategic IT roadmap.
* Provide regular reporting on project status, risks, milestones, and costs to HGI and other stakeholders.
* Support cross-functional initiatives where infrastructure alignment is critical.
Software & Platform Configuration
* Administer and evolve the organization’s SharePoint environment, including governance, structure, and permissions.
* Manage SSO integrations and ensure consistent authentication practices across critical platforms and services.
Unified Communications & Device Management
* Manage the group’s cloud-based telephony platform, ensuring stability, scalability, and compliance.
* Oversee enterprise mobile and tablet infrastructure, enforcing policy compliance via MDM/Intune solutions.
Business Continuity & Disaster Recovery
* Ensure all infrastructure systems are backed up regularly, with recovery points and RTOs aligned to business requirements.
* Maintain and test backup and restore procedures, escalating critical risks as necessary.
* Coordinate and perform disaster recovery tests across infrastructure environments.
* Contribute to organizational business continuity planning with a focus on IT infrastructure readiness.
Qualifications
* Industry certifications such as MCSE, MCP, CCNA (or equivalent) preferred.
* Bachelor's degree or equivalent qualification in IT or related field.
Experience & Technical Skills
* Proven experience in delivering proactive infrastructure support within complex IT environments.
* Deep expertise in administering and securing Microsoft 365, Azure, and related cloud platforms.
* Demonstrable experience in regulated or compliance-heavy industries (e.g., ITIL, Cyber Essentials).
Strong working knowledge of:
* Active Directory, Intune, AutoPilot, Defender for Endpoint
* LAN/WAN, network routing, Cisco/Meraki, firewalls
* Email security, web filtering, antivirus, Wi-Fi management
* Teams-integrated VoIP systems and mobile device management
* Familiarity with structured IT service operations, including incident, change, and problem management processes governed by SLAs.