Location: Marischal College, Broad Street, Aberdeen
Duration: Permanent, Part Time
Roles that require PVG Membership
Please note that from 1 April 2023, roles requiring PVG membership will require candidates to cover the cost. This applies only to roles with a full-time equivalent salary of £30,000 and above, including teaching roles and jobs at Grade 11 and above (currently £30,285 per annum / £16.64 per hour).
The Council will initially pay for the PVG membership cost—£18 for existing PVG scheme members or £59 for non-members—and this amount will be deducted from the employee’s first full month’s salary.
Job purpose/about the role
The role's purpose is to ensure all inquiries to the Customer Response Team are handled professionally and effectively, with excellent customer care. The post holder will support the digital and assisted digital programmes, ensuring customers receive appropriate support and access to council services. The role requires excellent communication and digital skills, high accuracy, and a strong customer service ethos.
Are you ready to make a real difference in Aberdeen? If you're dedicated, thrive in a fast-paced environment, and are passionate about customer service, we invite you to join Aberdeen City Council as a Customer Care Officer. You will be the first point of contact for our diverse community, assisting with services including housing, council tax, and digital support. If you possess empathy, excellent communication skills, and a genuine passion for customer service, we want to hear from you.
Minimum requirements for the post:
Not applicable
Skills and abilities the postholder should demonstrate:
* Ability to work under pressure in a busy environment while maintaining high customer service standards
* Consistently meet service targets
* Proficiency with IT systems and standard ICT packages such as Microsoft Office
* Handle difficult or emergency situations effectively
* Practical problem-solving skills
About Us
Further details are available in the Job Profile.
We support flexible working arrangements to suit both employees and the organization.
Disability Confident
We are a Disability Confident Employer. If you require reasonable adjustments during the selection process, please contact AskHR@aberdeencity.gov.uk.
We are also a forces-friendly employer, signed up to the Armed Forces Covenant, and a silver award recipient in the Defence Employer Recognition Scheme. For questions related to military service or application processes, contact armedforces@aberdeencity.gov.uk.
We offer guaranteed interview schemes for applicants who meet minimum criteria and belong to specific groups, including those with disabilities, care leavers, young people in Aberdeen, and those who have completed relevant apprenticeships or are refugees/asylum seekers under the New Scots scheme.
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