Telephone Collections Agent
Sheffield
Mon-Sat 8am to 8pm
From £22.31K to £26K plus bonus (O.T.E £30,000 + per year)
Telephone Collections Agent
The Role
My client work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts. Your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.
Telephone Collections Agent
Main Responsibilities
* You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
* Handling difficult conversations in a sensitive and professional manner with customers over the telephone
* Entering accurate records of conversations and payment agreements into a customer database
* Following processes and guidelines regarding debt collection
* Working in an open plan, contact centre environment – achieving personal and team targets
* Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around
Telephone Collections Agent
The Candidate
1. Previous experience working in a call centre or credit control type...