Salary: £40,000 - 40,000 per year Requirements: Minimum of 7 years’ experience within a technical helpdesk or Managed Service Provider (MSP) environment. Strong communication skills, with the ability to explain complex issues clearly. Proficiency in Active Directory and Group Policy administration. Experience with Exchange administration. Advanced expertise in Microsoft technologies, including Azure, Microsoft 365, and Windows Server. Strong understanding of networking concepts such as TCP/IP, VLANs, firewalls, and wireless technologies. Experience with firewalls (FortiGate, Cisco, SonicWall, WatchGuard). Familiarity with backup technologies (Azure, Veeam). Experience in virtualization (Hyper-V, VMware, AVD, RDS). Deep knowledge of Microsoft 365, including Multi-Factor Authentication (MFA). Capable of troubleshooting and addressing advanced networking queries. Responsibilities: Serve as the primary escalation point for technical queries passed from Level 1 and Level 2 engineers. Review, organize, and execute technical changes received through tickets or project work. Support high-priority incidents (P1), outages, or security events, coordinating effectively across teams. Focus exclusively on escalated helpdesk tickets, with no general call handling expected. Deliver proactive tasks, including firmware upgrades, project delivery, process development, and recurring infrastructure checks. Collaborate closely with other Level 3 engineers to drive continuous service improvement and innovation. Participate in Change Advisory Board activities, assisting in managing technical risk and change control. Technologies: Active Directory Azure Cloud Cisco Firmware FortiGate Hyper-V Support Microsoft 365 Security TCP/IP VMware Veeam Windows Office 365 More: We are a leading technology services provider delivering IT managed services, cloud solutions, and modern infrastructure support to organizations across the UK. Our focus is on empowering businesses through high-quality technical expertise, innovation, and a customer-first approach. We’re looking for enthusiastic and experienced professionals who enjoy solving complex technical challenges and want to join our growing organization with strong progression opportunities. This role is ideal for an experienced 3rd Line IT Support & Implementation Engineer who thrives in a fast-paced technical environment. You’ll have the opportunity to work on complex issues, influence change, and contribute to ongoing service improvement. This position offers exposure to advanced technologies, project delivery, and high-impact technical decision-making. last updated 4 week of 2026