Working Hours | Monday-Friday on a rota basis hour between of 8am-8pm (37.5 Hours)
Salary | £24,000 p/a
Here at MJ Quinn, we currently have an exciting new opportunity for a Jeopardy Coordinator to join the business. This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday.
As a Jeopardy Coordinator, you will be responsible for ‘on the day’ allocation and Jeopardy management of work for all service delivery products and pro-actively managing the outbound workflow.
Responsibilities of the role:
* Allocation of work to field teams
* Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottom-line contribution
* Deliver inbound and outbound call metrics and maintain service level agreements
* Prioritise on the day work stack and allocate effectively to deliver client metrics
* Operate a duty of Care function for field personnel
* Dealing with requests via inbound calls within a timely manner and observing daily KPIs
* Monitoring all upholding queues and identifying potential conversions
What are we looking for:
* Experience of working within a similar role.
* Excellent communication skills and a good telephone manner.
* Customer service experience – dealing with engineers is preferred but not essential.
* Good level of IT skills with experience working on Microsoft 365.
Benefits packages:
* Medicash Scheme
* Pension Scheme
* Gym & Retail Discounts
* X2 Life Assurance
Should you feel you have similar experience and you’re looking for a new challenge then we would love to hear from you!
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